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Customer Survey



Please complete the details below. We value your feedback.

1. Date of visit
 

2. How did you hear about us
Already a customer Word of mouth
Road signage Leaflet/magazine drop
Website Yellow pages/yell.com
Advertising:
Other:

3. How often do you visit the garden centre?

4. How far did you travel to visit us?

5. How did you rate the centre overall?

6. Which departments did you visit?

7. If you visited the garden how did you rate the following?

(if not jump to Q10)

mark out of 10

Appearance of the site

 Quality of service
Quality of products Quality of advice
Choice of products Friendliness of the staff
Speed of service Delivery service
Value for money    
Other (please specify)

8. Are there any products or services you would like us to introduce or anything else we could do to improve?

9. What are the 3 main reasons that attracted you to visit us rather than another garden centre?

Location Quality of service
Ambience Selection of plants
Friendly staff Plant advice
Quality of plants Range of products
Value for money Independent/personal touch
Quality of products Cook Shop
Catering    
Other (please specify)

10. If you used our catering facilities how did you rate the following?

Surroundings

 Quality of food and beverages
Menu choice Speed of service
Value for money Cleanliness of the toilets
Friendliness of the staff    
Other (please specify)

11. Are there any items you would like us to add to the menu or anything else we could do to improve?

12. What are the 3 main reasons that attracted you to visit us rather than another catering establishment?

Location Quality of food, beverages or service
Value for money Choice of food or beverages
Already visiting the garden centre Friendly staff
Other (please specify)

Please Supply your name and address for entry in our free draw
Name
Address
Address Line 1
Town/City
County
Country
Telephone Number
Email Address *
Please tick this box if you do not wish to be added to our customer database

Results of the draw will be posted in the Garden Centre on the 1st of each month.  No purchase necessary.