Returns, Complaints and Disputes Policies

Should any product purchased from us prove defective within 12 months of purchase (later where the manufacturer offers an extended warranty) we will gladly offer a free replacement or full refund provided a dated proof of purchase is provided. Please therefore keep your receipts.

Should any product prove unsuitable or no longer wanted then we are not obliged to accept the item back. However, we are normally happy to do so if it is returned within 30 days intact, unused, in good condition, with the packaging and fit for resale.  Clothing tags should remain attached.  Again a dated proof of purchase is required. In such cases we will offer a credit note for use against other purchases in the garden centre.  It is not our policy to issue refunds in these circumstances.

Complaints and Disputes

In the event of a complaint, we ask you to raise it politely with a member of staff.  If he or she is unable to resolve the issue, then it will be escalated to the duty manager.  Should you continue to feel aggrieved, then we request you raise the matter in writing to:

The Directors, Dunscar Garden Centre Limited, 106-116 Southport New Road, Tarleton, PRESTON, PR4 6HY.

Should we be unable to resolve a complaint that you make to us within eight weeks, you can take your complaint to The Retail Ombudsman. This is an independent organisation, which specialises in providing Alternative Dispute Resolution services for consumers and retailers. As members of the organisation, we are bound by their code of practice and they can be contacted as follows:

Website: www.theretailombudsman.org.uk

Email: enquiries@theretailombudsman.org.uk

Tel: 0203 137 8268