Should any product purchased from us prove defective within 12 months of purchase (later where the manufacturer offers an extended warranty) we will gladly offer a free replacement or full refund provided a dated proof of purchase is provided. Please therefore keep your receipts.
Should any product prove unsuitable or no longer wanted then we are not obliged to accept the item back. However, we are normally happy to do so if it is returned within 30 days intact, unused, in good condition, with the packaging and fit for resale. Clothing tags should remain attached. Again a dated proof of purchase is required. In such cases we will offer a credit note for use against other purchases in the garden centre. It is not our policy to issue refunds in these circumstances.