“We will always be conscious that without our customers we do not have a business. All our customers will be afforded outstanding service and our most loyal customers given due recognition.” Extract taken from our five core values
Our Rules of Customer Service
- ￼We are all customers. We must treat our customers the way we would like to be treated.
- 98% of customers are honest, fair and reasonable. We would rather give the benefit of doubt to the 2% than risk upsetting the 98%.
- Past success is admirable but we are only as good as our next performance.
- Customer criticism should be encouraged. It shows the customer cares and makes us better next time.
- A delighted customer may recommend us to one or two friends. A dissatisfied customer will put off ten.