Customer Services

“We will always be conscious that without our customers we do not have a business. All our customers will be afforded outstanding service and our most loyal customers given due recognition.” Extract taken from our five core values

Our Rules of Customer Service

  1. We are all customers. We must treat our customers the way we would like to be treated.
  2. 98% of customers are honest, fair and reasonable. We would rather give the benefit of doubt to the 2% than risk upsetting the 98%.
  3. Past success is admirable but we are only as good as our next performance.
  4. Customer criticism should be encouraged. It shows the customer cares and makes us better next time.
  5. A delighted customer may recommend us to one or two friends. A dissatisfied customer will put off ten.